Frequently Asked Questions

Frequently Asked Questions (FAQs) – House of Brandz

Here are some of the most common questions our customers ask. If you need more assistance, feel free to contact our support team!

1. What is House of Brandz?

House of Brandz is South Africa’s ultimate destination for premium streetwear, sneakers, and accessories. We offer high-quality, trendy fashion pieces at unbeatable prices with fast nationwide delivery.

2. Are your products authentic?

Yes! We take pride in offering authentic, high-quality products. Our collections are carefully selected to ensure style, durability, and premium craftsmanship.

3. How do I place an order?

Ordering is simple:

  1. Browse our online store at www.houseofbrandz.store.
  2. Select your favorite items and add them to your cart.
  3. Proceed to checkout and enter your delivery details.
  4. Choose your preferred payment method and complete the purchase.
  5. Sit back and wait for your order to arrive!

4. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit & Debit Cards
  • Instant EFT
  • PayFast
  • Other secure online payment options

5. How long does delivery take?

We offer fast and reliable nationwide delivery! Orders typically arrive within 2-3 working days. Delivery times may vary depending on your location.

6. How much is delivery?

Shipping fees vary based on your location and order size. The final shipping cost will be calculated at checkout. Keep an eye out for free shipping promotions!

7. Do you offer returns or exchanges?

Yes! If you're not 100% satisfied with your order, you can request a return or exchange within 7 days of receiving your item, as long as it is in its original condition. Please check our Returns Policy for full details.

8. What if I receive the wrong item or a defective product?

We sincerely apologize for any mistakes! If you receive a wrong or faulty item, please contact us immediately at [your customer support email] with your order details, and we’ll assist you in resolving the issue.

9. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS so you can monitor your delivery.

10. Do you offer discounts or promotions?

Yes! We frequently run special offers, discounts, and flash sales. Follow us on social media and subscribe to our newsletter to stay updated on the latest deals!

11. Can I cancel my order?

Orders can only be canceled before they are shipped. If you need to make changes or cancel your order, please contact us as soon as possible.

12. How can I contact House of Brandz?

You can reach us via:
📩 Email: info@houseofbrandz.store
📞 Phone: 079 567 8692
📱 Social Media: [your Instagram/Facebook links]

Still have questions? Reach out to us, and we’ll be happy to help! 😊